Caswell Massey Heritage Newport Soap

We're a small business, and to stay in business we are implementing a non-refundable return fee on all orders that are returned for no exchange or store credit. This fee is $10.00 per shipped order, and will be deducted from your original payment when your refund is processed.

We want you to love what you purchased and if for whatever reason our product does not meet your expectations, simply return it for refund within 14 days or return it for store credit or exchange it within 30 days of delivery (if the item is a gift, notify our team via email prior to the end of the return window to receive an extension).

Returns & exchanges are self-serviced through our returns portal: returns.acerivington.com. If you run into any issues or need additional support, please reach out to our customer service team.

Items must not be worn, washed, or altered and must be in their original condition. All footwear and accessory returns must include the original box in its original condition. Original shipping charges are not refundable. Returns and exchanges are processed within 5-7 business days upon receipt of the items returned. Flash sale items or any sale items 30% or over are non-refundable. Select sale may be marked as “final sale” and are not eligible for return/exchange.

Read the full policy here.